Infrastructure

The facilities of Bcube have been built to international standards with the latest operations and technology infrastructure, which impart a superior working environment for attracting and retaining the best talent and providing world-class service to customers. What’s more, strategic alliances with leading technology providers ensure high quality technology to support service delivery and form a secured global backbone.

Value Proposition

• Unified System - best in the world technology Infrastructure
• Multi-Failover links for un-interrupted data links
• Cisco firewalls ensure outside threat
• Disaster recovery ensures databack-ups even in the worst times
• Data Backups upto 4 levels
• Highly educated and skilled team

Technology

• Unified Contact Center Suit Ensemble Pro from Aspect Software & supported by Wipro
• Unified ACD Routing engine capable of routing Voice Calls, Email, Fax,Web/Co-Browsing request etc in a single unified queue
• Strong routing capabilities based on Skills, Rules, DINS/AINS, Time dependent etc
• IVRS with self service capabilities including on-phone payment and Fax-on-demand
• TDialer capable of running campaigns using either or combination of Predictive,Progressive, Power, Preview (both auto & manual) etc
• Capability to record 100% interaction including Voice, Fax, Email etc Advance agent monitoring features
• Structured Voice & Data Cabling on Cat5E
• VLAN Capable Managed Layer-2/Layer-3 Switches from HP
• Firewall with IDS,IPS, Antivirus, Web Filtering & other security features
• Dual/Quad Xeon based high end servers from HP
• High availability servers - consist of RPS, Dual Ethernet etc
• IBM P-IV, 256/512MB RAM desktops
• Noise Canceling bi-aural headsets from Plantronics
• NRedundant UPS systems with electronic monitoring from APC
• Redundant DG Sets from Cummins
• Customer relationship management systems like Sales Force, Oracle Siebel on-demand, in-house CRM systems for Customer service, Sales and Marketing